Frequently Asked Questions

General FAQs
What is HELIXintel?

HELIXintel provides a simple and intuitive digital platform to help businesses of any size or industry organize, track and care for their facility and equipment. Accessible anywhere, the platform proactively monitors equipment status and performance. By recording, tracking and analyzing procurement, maintenance and repair data, equipment owners are now better able to control their facilities’ maintenance, increase operational efficiency and improve risk management. The platform also matches businesses to qualified manufacturers, suppliers and contractors to ensure they have access to the best pricing and service available, nationwide. 

We help Equipment Operators and Facility Managers:

  • Easily access technical analysis and reporting on all their facility equipment
  • Standardize cataloging and monitoring of equipment to improve inventory management
  • Decrease energy usage and water consumption
  • Avoid losses with IoT monitoring & alerting 
  • Find quotes from vetted supplier to ensure quality maintenance service and competitive pricing
  • Maintain emission requirements and other ESG-related compliance standards
  • Receive energy savings and rebates, HELIXintel does all the legwork!

We help OEMs and Service Providers

  • Capture new pre-qualified revenue opportunities from high-intent buyers
  • Digitize project turnover, streamlining operations, data collection and storage
  • Increase customer connectivity, keep the supplier top-of-mind with automated tools for quoting, scheduling, payment and communication
  • Track valuable data pertaining to their equipment and its whereabouts 
  • Connect with drifted accounts to dramatically improve churn 

To learn more, complete our "Get More Info" form and tell us a bit about your company. Once you do, someone from our team will get in touch with you to answer any questions and help you get up and running.

What is an equipment operator?

We define an "equipment operator" as any company with equipment, inventory, and/or maintenance tasks they want to track. They likely have one (or many) brick-and-mortar locations and physical assets on-hand.

Some common equipment operator types we have on our platform are:

  • Hotels
  • Multifamily housing
  • Restaurants
  • Gyms
  • Manufacturing facilities
  • Schools
  • And many more

To learn more, complete our "Get More Info" form and tell us a bit about your company. Once you do, someone from our team will get in touch with you to answer any questions and help you get up and running.

What are the benefits of the platform as an equipment operator?

The HELIXintel platform allows businesses of any size or industry to organize, track, and maintain their equipment, parts, supplies, vendors, and tasks in one central location.

  • Easily access technical analysis and reporting on all their facility equipment
  • Standardize cataloging and monitoring of equipment to improve inventory management
  • Decrease energy usage and water consumption
  • Avoid losses with IoT monitoring & alerting 
  • Find quotes from vetted supplier to ensure quality maintenance service and competitive pricing
  • Maintain emission requirements and other ESG-related compliance standards
  • Receive energy savings and rebates, HELIXintel does all the legwork!
Is there a minimum number of equipment required to have an account?

Nope! Whether you have one piece of equipment or thousands, you’re welcome and well-suited to use the HELIXintel platform.

What types of equipment can I catalog and track?

Anything and everything! Every day new types of equipment get added by our users, which is exciting to see. Some of the most commonly-tracked equipment types are:

  • HVAC – air conditioners, furnaces, unit heaters, etc.
  • Electrical – lighting, generators, etc.
  • Kitchen & Foodservice – refrigeration equipment, cooking equipment, etc.
  • Fitness – treadmills, ellipticals, resistance equipment, etc.
What is a vendor?

We define a "vendor" as any company that sells services and/or products to customers.

Some common vendor types we have on our platform are:

  • Mechanical contractors
  • Original equipment manufacturers (OEMs)
  • Distributors
  • Plumbers
  • Electricians
  • Rental equipment providers
  • General building servicers
  • And many more

To learn more, complete our "Get More Info" form and tell us a bit about your company. Once you do, someone from our team will get in touch with you to answer any questions and help you get up and running.

What are the main benefits to being a vendor on the platform?

The HELIXintel platform opens the door to new business opportunities (with a significantly reduced cost to capture), allows you to stay better connected to existing accounts, and creates more value for your customers.

  • Increased revenue opportunity - Get matched with active projects in your area, including all relevant information on the company, point of contact, and equipment/service/system.
  • Increase brand visibility to targeted users - The building owners and operators that use the HELIXintel platform are facility managers, service teams, purchasing managers, and decision makers. Join the Vendor Hub to have your brand, logo, and marketing put directly in front of these buyers when they are researching and requesting quotes.
  • Long-term connectivity - Staying connected to customers after the point of sale is key to building trust and capturing service and parts business for the life of the equipment/system. The HELIXintel platform makes it easy to stay front and center with the customer to keep them coming back to your company for future opportunities.
  • Add value to your business offerings - Use the HELIXintel portal and Project Turn-Over Tool to create additional value to the customer. We help create customer portals and load the equipment, manuals, warranty documentation and more into their portal site. Oh yeah, and we place you directly in their preferred My Vendors section to make it easy for the them to reconnect with you in the future.
My company qualifies as both an equipment operator and a vendor. Can I be both?

Yes! We have a bunch of companies on our platform who are both equipment operators and vendors.

To get started, complete the "Get More Info" form and tell us a bit about your company. Once you do, someone from our team will get in touch with you to help get you up and running.

Does it cost anything to have an account?

Equipment Operators

The HELIXintel platform is free to use for equipment operators, meaning you can track your properties, equipment, inventory, maintenance tasks, and vendors at no cost. Our White Glove onboarding services and QR codes that supplement the equipment maintenance process have costs associated with them, and you can learn more about these offerings by contacting us at onboarding@helixintel.com.

Vendors

Vendors can join the HELIXintel platform and be matched with opportunities for new business for free.

For vendors interested in supercharging their revenue generating potential via our Vendor Hub and other brand-enhancing features (which allow you to position your company and messaging directly in front of facility managers, purchasing agents, and decision makers), contact rob.franssen@helixintel.com.

Are only certain types of companies allowed to use HELIXintel?

Do you have a company? If yes, then the HELIXintel platform is right for you 😊.

We designed HELIXintel to help any business in any industry better track their assets, improve task and vendor management, and streamline service requests.

So, whether you're running a:

  • Hotel
  • Apartment building
  • Café
  • Office building
  • Gym
  • Machine shop
  • Doggy daycare

or anything in-between, we encourage you to create an account and get started.

Additionally, if you sell to and/or service the types of companies mentioned above, we'd love to chat to see if having a HELIXintel vendor account is right for you. Vendors all across the country use HELIXintel to improve customer management and drive new business.

Who should I contact if I’m interested in learning more?

It's great to hear you're interested in creating an account! 

To learn more, complete our "Get More Info" form and tell us a bit about your company. Once you do, someone from our team will get in touch with you to answer any questions and help you get up and running.

I’m locked out of my account. How do I reset my password?

Go to the login page and click the “Forgot Password” button. This will prompt a password reset email to be sent to you, and from there you can update your password and sign back in.

Do you have live customer support?

Yes, we have a live chat widget on our site that is monitored during standard business hours (9am – 5pm EST).

You can leave a message for us via the chat during off-hours, or simply reach out to us at support@helixintel.com - whichever is easiest for you.

Contacting HELIXIntel
Who should I contact with questions or comments?

Please email support@helixintel.com with any questions or comments.

We'll get back to you as soon as we can.

Do you offer live customer support?

Yes, we have a live chat widget on our site that is monitored during standard business hours (9am – 5pm ET).

You can leave a message for us via the chat during off-hours, or simply reach out to us via support@helixintel.com - whatever’s easiest for you.

How do I request a feature?

Thank you for your sharing your ideas!

We ask that you fill out this brief form to request any specific features.

How do I report an issue or bug?

Thank you for your proactiveness!

We ask that you fill out this brief form to report any issues or bugs.

Start saving time, cash, and energy.

Take the first step with HELIXintel today.

Get More Info!