HelixIntel

Frequently Asked Questions

General FAQs
What types of equipment can I catalog and track?

Anything and everything! Every day new types of equipment get added by our users, which is exciting to see. Some of the most commonly-tracked equipment types are:

  • HVAC – air conditioners, furnaces, unit heaters, etc.
  • Electrical – lighting, generators, etc.
  • Kitchen & Foodservice – refrigeration equipment, cooking equipment, etc.
  • Fitness – treadmills, ellipticals, resistance equipment, etc.
Who should I contact if I’m interested in learning more?

It's great to hear you're interested in creating an account! 

To learn more, complete our "Get More Info" form and tell us a bit about your company. Once you do, someone from our team will get in touch with you to answer any questions and help you get up and running.

I’m locked out of my account. How do I reset my password?

Go to the login page and click the “Forgot Password” button. This will prompt a password reset email to be sent to you, and from there you can update your password and sign back in.

Do you have live customer support?

Yes, we have a live chat widget on our site that is monitored during standard business hours (9am – 5pm EST).

You can leave a message for us via the chat during off-hours, or simply reach out to us at support@helixintel.com - whichever is easiest for you.

Contacting HELIXIntel
Who should I contact with questions or comments?

Please email support@helixintel.com with any questions or comments.

We'll get back to you as soon as we can.

Do you offer live customer support?

Yes, we have a live chat widget on our site that is monitored during standard business hours (9am – 5pm ET).

You can leave a message for us via the chat during off-hours, or simply reach out to us via support@helixintel.com - whatever’s easiest for you.

How do I request a feature?

Thank you for your sharing your ideas!

We ask that you fill out this brief form to request any specific features.

How do I report an issue or bug?

Thank you for your proactiveness!

We ask that you fill out this brief form to report any issues or bugs.

Ready to Learn More?

Take the first step with HelixIntel today!

Book a Tour