Careers

About HelixIntel 

At HelixIntel, we revolutionize how businesses manage their property and assets through forward-thinking, predictive, and preventative solutions. Our CMMS platform allows you to manage work, unlimited equipment, supplies, and inventory, all while ensuring a simplified experience. We're more than an advanced SaaS provider; with our strategic partners, we are designing holistic business solutions.  Partner with us and improve the future of property and asset management.  

Join HelixIntel to be part of the team that is successfully bringing an ecosystem of stakeholders into one platform that has never been achieved before! 

About our Team 

At HelixIntel, we are building diverse teams. We are committed to equal employment opportunities regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression. We are proud of our diversity and strive to reflect the society we contribute to. HelixIntel is a team of individuals who are passionate about delivering quality and fostering genuine relationships. HelixIntel offers a hybrid work environment, combining in-office and remote opportunities. 

About the Role 

HelixIntel uses channel partners to deliver our CMMS software platform and products to stakeholders in the property management ecosystem.  Our value begins with our CMMS platform, designed specifically for property and asset managers.  We are seeking a Customer Success Manager to drive the acquisition of customers for our CMMS platform and maintain relationships post-onboarding. The role will require a passion for SaaS software, an ability to build strong relationships, and refined project management skills.  Ultimately, you will take a process-oriented approach to developing a pipeline of interested parties and converting them to customers on our platform.  

What You Will Do 

• Schedule virtual demonstrations of the CMMS Platform with prospective and existing clients.
• Deliver engaging, tailored presentations showcasing the CMMS platform’s features, benefits, and value to diverse audiences.
• Understand client maintenance needs and customize demonstrations to highlight relevant solutions.
• Answer questions from prospective clients during demonstrations addressing technical and operational inquiries with clarity and confidence.
• Follow up with leads post-demonstration, documenting feedback and passing qualified opportunities to the Onboarding team.
• Collaborate with product and technical teams to stay updated on CMMS platform features, updates, and capabilities.
• Provide insights to marketing and product teams based on client feedback and demonstration trends to improve platform positioning.
• Build and maintain strong, long-term client relationships to ensure satisfaction and retention.
• Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly.
• Provide ongoing training and support to ensure successful adoption of the CMMS platform.
• Conduct regular business reviews with clients to discuss performance, goals, and platform enhancements.
• Stay informed on industry trends and CMMS advancements to provide clients with cutting-edge insights.

What You Will Do 

• Bachelor’s Degree: Earned a bachelor’s degree in business, engineering, or related fields that support technical problem solving. 
• Successful sales or customer success track record: Demonstrate a track record of driving sales or customer success in SaaS technology environments, and ideally in CMMS. 
• Communication and Relationship Skills: Possess strong verbal and written communication skills and an aptitude for fostering relationships. 
• Active listening and problem solving:  Have the ability to identify customer problems and present software solutions as viable options. 
• CRM Exposure: Experience with CRM software for lead management and sales tracking.  
• Team Collaboration: Ability to work effectively with cross-functional teams, including product development, marketing, and customer support, to ensure client satisfaction and product improvement. 

Compensation 

The US-based salary range for this position is $60,000 - $80,000. We consider an individual's background and experience when determining their final salary; therefore, the base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, and other benefits, as well as equity.

Location 

HelixIntel adds talent for in-office, hybrid, and remote roles.  This role allows for remote work with occasional travel for client meetings and team gatherings.  Our company is based in Buffalo, NY.