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HelixIntel CEO and Co-Founder Jon DeWald joined Greg Pokriki on TechBuffalo’s Series B[uffalo] Podcast to talk about the actual bottleneck behind years of deferred building maintenance. It isn’t that facility teams don’t know what’s broken. It’s that many repair or replacement requests have to win budget with a CFO measured on revenue growth, and they usually lose.

Jon walks through why insurers are stepping in to fund the software that helps facility teams make that case, why building the contractual model to do it took six years given how insurance is regulated at both the federal and state level, and why he built HelixIntel in Buffalo rather than anywhere else, including what ACV Auctions going public did for the city’s startup credibility.

Listen to the full conversation below.